Buenas noches
Hello, may I help you?
Yes, I have a reservation under Draco Rosa
One second please
(Front desk, may I help you?)
(Sure, I will send some one right up)
Listen, I'm sorry, we dont have any one under Draco Rose
No, it's actually Draco Rosa, R-O-S-A, can you check again
Ah yes, you are in room 333
We've been expecting you sir Rosa